Customer Service Assistant at Transport for London

How to become a Customer Service Assistant

There are many routes into a customer service role, including doing a Transport for London apprenticeship. Some previous experience in customer service will be very helpful to you and will make your application stand out.

Once you get the job you’ll be trained in all kinds of procedures in the underground station. These include how to respond to emergency situations, station safety procedures and how to carry out inspections on station equipment like escalators.

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